Training, Consulting & Policy Development
Building safer communication through practice, not assumptions.
We work with organisations to strengthen how they engage interpreters, communicate across languages, and build systems that support safe, inclusive, and accountable language practices.
At LJN, training is not separate from practice, it is grounded in it. Our workshops, consulting, and policy development work draw directly from lived experience, professional interpreting knowledge, community feedback, and ongoing reflection on how language operates in real-world settings. We work in spaces where communication carries risk, and where small shifts in practice can have a significant impact on safety, access, and outcomes.
Our goal is not only to build individual capability, but to support organisations to rethink how language access is approached, implemented, and sustained across systems.
Training & Workshops
We deliver training that supports teams to work more effectively, safely, and thoughtfully in multilingual environments.
Our sessions are designed to be practical, reflective, and immediately applicable. They create space for teams to examine current practices, understand where risks sit, and develop clearer, more intentional ways of working with interpreters and multilingual communities.
Translation
Training can be delivered:
- Online or in person
- As stand-alone workshops or multi-session programs
- Tailored to your sector, team size, and level of experience
Translation
We work with:
- Health and mental health services
- Legal and migration services
- Community and settlement organisations
- Educational institutions
- Interpreter and translator groups
Key workshop areas
Our training can be adapted, combined, or expanded depending on organisational needs.
Core areas include:
Working effectively with interpreters in high-stakes settings
Building practical skills for communication where accuracy, safety, and clarity are critical.
Trauma-informed communication and briefing practices
Understanding how language, trauma, and context intersect, and how to prepare for interpreted interactions.
Queer, feminist, and community-led ethics in language work
Exploring how identity, power, and lived experience shape communication.
Cultural humility, intersectionality, and multilingual practice
Strengthening awareness of how language operates across cultures, communities, and systems.
Translation co-design and inclusive resource development
Moving beyond “translation at the end” toward more inclusive and effective communication design.
Sessions can be introductory or more in-depth, depending on your team’s starting point and goals.
Workshop feature
From Tools to Allies is one of our core training offerings.
This workshop supports teams to move beyond transactional approaches to language support and develop more thoughtful, collaborative ways of working with interpreters and translators.
It focuses on:
- understanding interpreter roles and responsibilities
- improving pre-briefing and debriefing practices
- identifying risks in on-demand language support
- recognising power dynamics in interpreted interactions
- strengthening communication practices for multilingual LGBTQIA+ communities
The session is practical, reflective, and grounded in real scenarios. Participants leave with clearer frameworks for engaging interpreters in ways that support safer, more effective communication.
Consulting & Policy Development
LJN works with organisations that want to strengthen the quality, safety, and inclusivity of their communication practices, not just at an individual level, but across systems.
Our consulting and policy work supports organisations to move from recognising that language access matters, to understanding how to implement it in practice.
This often begins with a close look at what is already happening:
- how language needs are assessed
- how interpreters are booked and allocated
- what assumptions shape current practice
- where risk sits within workflows
- what communities are experiencing on the receiving end
From there, we support organisations to develop more intentional, consistent, and accountable approaches.
What This Work Can Include
- Reviewing current language access processes
- Designing safer and more context-aware interpreter engagement workflows
- Developing or refining policies, procedures, and internal guidance
- Co-designing training linked to implementation needs
- Supporting teams to improve how they brief, debrief, and collaborate with interpreters
- Advising on communication risks and inclusive resource development
This work is always tailored to the organisation, its context, and the communities it serves.
Why this work matters
Many organisations recognise the importance of language access, but struggle to operationalise it in ways that are consistent, safe, and effective.
Without clear processes, training, and accountability, language support can become:
- inconsistent across teams
- dependent on individual staff knowledge
- disconnected from community realities
- or reactive rather than planned
Our work helps organisations move toward:
- clearer expectations and shared practices
- stronger collaboration with interpreters
- improved safety for multilingual clients
- and more confident, informed staff
Who this is for
This work is particularly valuable for organisations that:
- regularly work with interpreters but want to improve practice
- support multilingual or culturally diverse communities
- operate in high-stakes environments (health, legal, migration)
- are reviewing or developing internal policies
- want to embed more inclusive and accountable communication practices
Ready to work with us?
